Privacy Policy

Last updated: January 31, 2026

At Loom Graphic, we are committed to protecting your personal data in accordance with the Law on Personal Data Protection of the Republic of Serbia (aligned with EU GDPR standards).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, place an order, or use our graphic design services.

1. Data Controller

Loom Graphic (based in Serbia) is the controller of your personal data.

Contact: info@loomgraphic.com

2. Personal Data We Collect
  • Name, email address, phone number (if provided)
  • Account credentials (username, hashed password)
  • Project briefs, uploaded reference files, order history
  • Technical data: IP address, browser type, device info, cookies
  • Payment information is processed securely by third parties (PayPal, Stripe) — we do not store full card details
3. Purposes & Legal Basis

We process your data to:

  • Perform our contract (deliver design services, handle revisions, send files)
  • Communicate about your projects and account
  • Prevent fraud and secure the website
  • Improve our services (analytics – legitimate interest)
  • Comply with legal obligations (tax, accounting)
4. Sharing Your Data

We do not sell your personal data. We share it only when necessary:

  • With payment processors (PayPal, Stripe)
  • With hosting and cloud storage providers for file delivery
  • If required by law or to protect our rights
5. Your Rights

Under Serbian data protection law (aligned with GDPR standards) you have the right to:

  • Access, correct, delete or restrict your data
  • Data portability
  • Object to processing
  • Withdraw consent (where applicable)
  • Lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection

To exercise these rights, contact us at info@loomgraphic.com. We respond within 30 days.

6. Data Retention & Security

We keep data only as long as necessary (e.g. order data for up to 10 years for legal/tax reasons). We use SSL encryption, secure servers, and access controls.

7. Cookies

We use essential, analytics and marketing cookies. You can manage preferences via your browser or our cookie banner.

8. Changes to This Policy

We may update this policy from time to time. The updated version will be posted here with a new “Last updated” date.

Your Privacy Matters

We are dedicated to handling your personal information responsibly and transparently. If you have any questions about this policy, feel free to reach out.